Client Services Representative - Swing Shift (134446)

Orem, Utah, United States Full-time

Who We Are…
Founded in 2009, Boostability is now one of the fastest growing internet marketing companies in the world. We use cutting-edge technology to provide high-quality SEO, social media, and website marketing services that achieve explosive growth for our small business partners and clients. Our work environment is fun, friendly, and collaborative. Whether participating in a community service project, wellness contest, epic ping pong or foosball battle, or movie premiere, our employees (affectionately referred to as Boosters) make Boostability the best place to work. We pride ourselves on a unique, positive culture that enables all of our employees to grow and all of our clients to succeed.


Just An Overview…
In this Client Services role, we’re looking for someone who is anxious to learn more about Search Engine Optimization and loves to provide world class customer service. This position will be a swing shift based out of our Lindon, Utah office and you'll be supporting our partner in Australia during their business operating hours.


Schedule…
Here’s a quick breakdown of the schedule. Since Australia is 16 hours ahead, you will work Sunday to Thursday. Shifts will vary as the time changes occur in Australia.

  • March to September:  4:00 PM - 1:00 AM
  • October to February: 3:00 PM - 12:00 AM

To give you some props for being a night owl, you’ll be paid a shift differential of +15% on top of your base compensation.

 

What You’ll Be Doing…

  • You’ll get the experience of managing SEO accounts with a monthly budget ranging from $500 to $3000.
  • You’ll learn how to do a complete account setup, including welcome calls.
  • You'll follow up with the client by providing a monthly reporting call.
  • You'll have the opportunity to shape our company’s future by providing excellent customer service through phone and email communication.



What You’ll Need to Succeed…

  • You’ve been there, done that! You have a minimum 1+ years, providing exceptional customer service in person or over the phone.
  • You have the ability to communicate clearly and effectively through email.
  • Others would describe you as hilarious... or at least having a good sense of humor.
  • You have basic Microsoft Office skills.
  • Your verbal and written communication skills are second to none!
  • You’re at work and on time, on a day to day basis.

+ If you have SEO knowledge or a prior interest in our industry, we’re especially interested in you.



Non-Required but Valuable Skills

  • Looking for applicants that are one with the force.
  • We like our top tier fantasy football champions.
  • You must be able to run faster than a speeding bullet and leap tall buildings in a single bound.
  • Gryffindors and Hufflepuffs preferred. Muggles need not apply.
  • BYO light saber.



Why Join Us?

  • We love our internal hires! You’ll have opportunities to advance within a fast-growing company.
  • Culture is important to us. Do you like Halloween desk decorating contests? How about scavenger hunts for Star Wars action figures? Then you’ll enjoy coming to work in our fun and exciting work environment!
  • Continuous learning and improvement! Learn about Search Engine Optimization and marketing for small businesses.
  • Free soda, ping pong, foosball, subsidized vending machines, company parties, treats, movie premieres, and more! What more could you ask for?



Compensation:

  • Pay Range starts at $13/HR or DOE plus Shift Differential.
  • You will be required to work some US holidays at a pay rate of time and a half.
  • This full-time position is eligible for benefits including; Health, Dental, Vision & 401k.